Privacy Policy

This Privacy Policy governs the collection, use, and processing of personal data—meaning any information that identifies or relates to an identifiable natural person—collected through any means, both actively and passively, including online via the Site and related platforms, from individuals located anywhere in the world (“you”), for the purpose of providing FuqFrenzy’s products and services (collectively, the “Products and Services”).

In this Privacy Policy, “FuqFrenzy,” “we,” and “us” refers to Fuqfrenzy Private Limited, a private limited company registered in India (CIN U62099DL2025PTC451475), with its registered office at Plot No. 34H, Bamnoli Village, Raj Nagar-II, South West Delhi, New Delhi, Delhi, India 110077.

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The date of the last revision is identified at the top of the page.

We collect information from and about users of the Site in the following ways:

• Directly from you when you provide it to us.
• Automatically when you use the Site.
• Through information and tracking technologies.
• From third parties.

Information You Provide Directly to Us

When you register with, access, or use the Site, or make a purchase, we may collect:

• Information by which you may be personally identified, including name, postal/billing/shipping address, email address, and telephone number.
• Payment information (processed via third-party processors; we do not store full card details).
• Account credentials or other details you provide.
• Transaction details, including order history, fulfillment information, and any related communications.
• Information from forms, surveys, customer support inquiries, or searches on the Site.
• If applicable for crypto or alternative payments, wallet addresses or related identifiers (e.g., if offered).

This may occur when filling in forms, contacting us, participating in surveys, carrying out transactions, or searching the Site. User Contributions posted publicly are at your own risk; we cannot control third-party actions regarding them.

Automatic Collection through the Site

When you use the Site, we may automatically collect:

• Usage details (traffic data, logs, resources accessed, location data where available).
• Device information (unique device identifiers, IP address, operating system, browser type, mobile network information).
• Metadata associated with files or interactions where applicable.

Our Use of Tracking Technology/Cookies

We automatically collect certain information about your device (browser, IP address, time zone, cookies) and browsing behavior (pages viewed, referring sites, interactions).

We use:

• Cookies (data files with anonymous unique identifiers; see http://www.allaboutcookies.org for more information and disable options).
• Log files (IP address, browser type, ISP, referring/exit pages, timestamps).
• Web beacons, tags, and pixels.

We do not currently alter practices in response to Do Not Track signals. See our Cookie Policy (if separate) or contact us for details. You can manage cookie preferences via browser settings or any consent tools we provide.

Third Party Data Collection

Third parties (advertisers, ad networks, analytics providers such as Google Analytics, device manufacturers, mobile providers, fraud prevention/credit agencies, payment processors) may use automatic technologies to collect information. This may be associated with your personal information or used for interest-based advertising. We do not control their practices. Review their privacy policies.

Our Site may link to third-party sites/apps; we are not responsible for their content or privacy practices.

We use the information to:

• Provide the Site, products, and services you request, including order fulfillment, shipping, and customer support.
• Process transactions, returns, refunds, and inquiries.
• Remember preferences, improve the Site experience (e.g., via cookies for cart recognition), and personalize content.
• Communicate offers, events, and updates (where permitted, including abandoned cart reminders via email/SMS if consented).
• Update records, monitor sales, prevent fraud, and improve systems.
• Comply with legal obligations, enforce rights, and for legitimate business interests (balanced against your rights).
• Notify you of updates or changes.

Usage information helps estimate audience size, store preferences, speed searches, recognize users, screen for risk/fraud, and optimize the Site.

We may contact you about goods/services of interest (see “Marketing” below). We may display third-party links; interacting with them is at your discretion.

Legal bases (where applicable, e.g., GDPR): Contractual necessity (order fulfillment), legitimate interests (Site improvement, fraud prevention, marketing where appropriate), consent (marketing, non-essential cookies), and legal obligations.

We may share aggregated or non-identifying information. Personal information may be shared with:

• Contractors, service providers, and third parties supporting our business (IT, marketing, couriers for delivery, analytics).
• Third-party payment processors and platforms (e.g., Shopify and Shopify Payments) for order processing, payments, shipping, returns, and refunds. We are not responsible for their security practices (they represent PCI compliance). See Shopify’s privacy information.
• Corporate affiliates (if any).
• Successors in a merger, acquisition, sale of assets, or similar events.
• As required by law, court order, or to respond to legal/government requests.
• To enforce contracts, for billing/collection, fraud prevention, or to protect rights, property, or safety.

Google Analytics: Used to understand Site usage. See Google’s privacy policy; opt out via Google tools.

Shopify: Used for order processing, payments, and related functions.

We do not sell personal information in the traditional sense. Any “sale” or “sharing” under US state laws (e.g., for targeted advertising) is addressed in the US rights section. SMS/text opt-in data is not shared with third parties for unrelated purposes.

The Site is not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). By using the Site, you affirm you are at least 18. We do not knowingly collect personal information from children under 18. If we learn we have done so, we will delete it. Parents/guardians may contact us to address any concerns.

We will respond to requests regarding data we hold, updates/corrections, or exercise of rights, regardless of location. Residents of certain US states (including California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia) have additional rights, which may include:

• Confirming whether we process personal information.
• Accessing, deleting, and correcting certain personal information.
• Data portability.
• Opting out of processing for targeted advertising, sales, or certain profiling.
• Limiting or requiring consent for sensitive personal information (we do not collect sensitive categories such as racial/ethnic origin, precise geolocation, biometric data, etc., without consent).
• Appealing decisions.

California (CCPA/CPRA) rights include knowing categories collected/sources/purposes/third parties shared with; accessing specific pieces; correcting; deleting (subject to exceptions); and non-discrimination. We do not sell personal information.

To exercise rights, contact us as set out in “How to Contact Us.” We will verify requests and respond within applicable timelines (e.g., 45 days for California, with possible extension). We do not charge fees unless requests are excessive.

Residents of the EU, UK, or other data subjects covered by the GDPR have additional rights:

• Legal bases: Legitimate interests (balanced against your rights), consent, contractual necessity, or legal requirements.
• Rights: Access, rectification, erasure (“right to be forgotten” in certain cases), restriction of processing, data portability, object to processing based on legitimate interests (including direct marketing), and withdraw consent at any time (without affecting prior lawful processing).
• Right to lodge a complaint with a supervisory authority.

We do not transfer personal data outside the EEA/UK without appropriate safeguards (e.g., Standard Contractual Clauses) where required. Contact us to exercise rights.

India (DPDP Act 2023): As a Data Fiduciary, we process personal data with consent (or other permitted grounds) for specified purposes. You (as Data Principal) have rights to access information about processing, correction, erasure, and grievance redressal. We will acknowledge grievances promptly and aim to resolve them in accordance with applicable timelines. A grievance officer contact is available via the details below. Cross-border transfers will comply with applicable rules.

Singapore (PDPA): You may request access to or correction of your personal data. We will respond within applicable timelines. Contact us or our Data Protection Officer (details below or as published).

Thailand (PDPA): Similar rights of access, rectification, erasure, restriction, and objection apply. Consent is obtained where required. Contact us for requests.

Vietnam and Cambodia: We apply principles of consent, purpose limitation, data minimization, security, and access/correction where feasible under local laws (including Vietnam’s data protection decrees and cybersecurity rules). Contact us for assistance.

In all cases, mandatory local rights prevail. We process data lawfully, fairly, and transparently.

Canadian residents have rights under PIPEDA and provincial laws (e.g., access, correction, challenging compliance). Consent is obtained or processing is permitted/required by law. Contact us or the Office of the Privacy Commissioner of Canada as appropriate.

We use personal information for targeted advertisements or marketing communications where permitted or with consent. If you opt in to email or SMS, we may send messages about products, promotions, events, or abandoned cart reminders.

Opt out anytime: Use the unsubscribe link in emails, reply STOP to SMS messages, or contact us. We will not share SMS opt-in data/consent with third parties for unrelated purposes.

California residents: We obtain opt-in consent before sharing for direct marketing and provide a free opt-out method. You may request annual information on disclosures for direct marketing.

Do-Not-Track: The Site does not currently honor browser Do-Not-Track signals.

We implement technical and organizational measures to safeguard personal information against unauthorized access, loss, or disclosure. However, internet transmission is not completely secure, and no system is flawless. You transmit information at your own risk. We use reasonable efforts to protect data.

We retain personal information only as long as necessary for the purposes collected, plus any period required for legal, accounting, tax, or reporting obligations. Retention considers the nature of the data, risks, purposes, and legal requirements. We delete or anonymize data when no longer needed.

For questions, comments, or to exercise privacy rights (access, correction, deletion, objection, etc.):

• Email: info@fuqfrenzy.com or support@fuqfrenzy.com
• Grievance Officer / Data Protection contact (for India and general inquiries): Available at the above emails or as published on the Site.

We will respond to verified requests within applicable legal timelines. For data access requests, provide sufficient details to verify your identity.

Registered office: Fuqfrenzy Private Limited, Plot No. 34H, Bamnoli Village, Raj Nagar-II, South West Delhi, New Delhi, Delhi, India 110077.